Return & Refund Policy
Return Eligibility
We accept returns under the following conditions:
- Items must be returned within 30 days of delivery.
- Products must be unused, in original packaging, and in resalable condition.
- A valid proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items cannot be returned:
- Swimwear that has been worn or removed from its hygiene seal
- Goggles and personal accessories if opened
- Gift cards and promotional items
- Items marked as Final Sale
Return Process
- Contact Us: Email shop@ninjaktchen.store with your order number and reason for return.
- Approval & Shipping: If approved, we will provide return instructions. UK customers may receive a prepaid return label, while international returns are the customer’s responsibility.
- Inspection & Refund: Once received, we will inspect the item and process a refund within 5-7 business days.
Refunds & Processing Time
- Refunds are credited to the original payment method.
- Shipping fees are non-refundable, except in cases of incorrect or defective items.